Precautions

Cases in which the insurance compensation system cannot be applied

① If the prescribed procedures, such as contacting the police and our company, are not followed at the time of the accident.

② In case of violation of the rental terms and conditions ◆ Damage caused by nuisance (illegal) parking

Drinking and driving under the influence of alcohol

Drug use

◆ Unauthorized extension

◆ Driving by anyone other than the driver and co-driver specified in the contract

◆ Subletting

◆ Driving without a license

(This includes driving while your driver's license is suspended or if you are in violation of the type of vehicle you are permitted to drive.)

◆ If you settle without permission

◆ When used for various tests or competitions, or towing or pushing other vehicles.

◆Other accidents that fall under the disclaimers stipulated in the rental terms and conditions (rental terms and conditions), etc.

3. When the accident falls under the disclaimer clause of the insurance policy of the non-life insurance concluded by our company.

◆ Damage to the crane body of the crane vehicle (including outriggers)
Punctures and tire damage

◆Loss or damage to wheel caps

◆Lost keys◆Emergency flat tire repair kit fee

◆ Damage to property owned, used, or managed by the customer, etc.

④ When there is a fault in use or management. When the key is left in the car or the car is left unlocked and the car is stolen.

◆ Repair costs for damage or corrosion to the vehicle body caused by poor use

◆ Damage to interior equipment

◆Loss of equipment

◆ Damage caused by improper installation of tire chains, carriers, or child seats

◆ Vehicle damage caused by driving off-road, such as on the coast, riverbanks, or in forests (accidents that occur off-controlled roads)

◆ Repair costs incurred due to incorrect fuel type when refueling

◆ Damage caused by the operation of cranes, aerial work platforms, etc. by persons other than qualified personnel

*For damages that are not covered by the compensation system above or that exceed the compensation limit, the customer will be responsible for the actual costs.
*In order to receive compensation for hit-and-run accidents by unknown parties, damage caused by car break-ins, and stones flying into the window, you must report the incident to the police.

Parking violation penalty fees

If a parking violation sticker is attached to your car

Please report to the police station in your jurisdiction as soon as possible and complete the required procedures.

Please complete payment of the fine at the designated financial institution.

When returning the vehicle, we will check the "traffic violation notice" and the "payment slip, receipt, etc." with the receipt date.

Please note that if you are unable to present the "Traffic Violation Notice" and "Payment Slip/Receipt, etc." (if we are unable to confirm payment of the fine), you will be required to pay the penalty of 30,000 yen as shown below.

*If you pay the fine at a later date and present the "Traffic Violation Notice" and "Payment Slip/Receipt," the penalty will be refunded. The refund will be transferred to a designated account, and the customer will be responsible for any bank transfer fees. *If we are unable to confirm payment of the fine or if the penalty is not paid, this will be registered in the system of the National Rent-A-Car Association, and rental car companies affiliated with this association may refuse to allow the customer to rent a car in the future. Please note that smoking is prohibited in all of our vehicles, and pets (excluding guide dogs and service dogs) are not allowed in the vehicles.